Return & Refund Policy
Last Updated: 08.06.2025
At CYCLEXT, we are committed to ensuring that your cycling gear meets your expectations. If your order arrives defective or damaged, we’re here to help with a simple and transparent return process.
1. Returns for Defective or Damaged Items
If your item arrives defective due to a factory fault or is damaged in transit, you are eligible for a free return within 7 days of delivery.
To start the return process, please email us at contact.cyclext@gmail.com and include:
- Your order number
- The product name
- Clear photos showing the defect or damage
- A brief description of the issue
📌 Note: Items reported after 7 days may not qualify for a free return.
2. Returns for Personal Reasons
Due to logistical constraints and hygiene considerations, we do not accept returns for personal reasons such as:
- Change of mind
- Wrong size or fit
- Compatibility issues
This policy ensures the safety and integrity of products like gloves, helmets, and bottles, which come into direct contact with the body.
3. How to Request a Return
Please email contact.cyclext@gmail.com with:
- Your order number
- A clear description of the issue
- Photos (if applicable)
We will review your request and respond with return instructions and the correct return address (U.S. or EU-based, depending on your location).
📦 Do not send any item back without contacting us first — unauthorized returns will not be accepted.
4. Exchanges
We do not offer direct exchanges. If you need a different size or product:
- Request a refund for the original item
- Place a new order separately
🚚 Shipping charges will apply to new orders.
5. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns of:
- Gloves
- Helmets
- Bottles
- Any personal gear that comes into direct contact with the body
Additionally, we cannot accept returns of:
- Final sale items
- Free gifts
- Used, damaged, or installed products
- Items missing original packaging, tags, or manuals
6. Refunds
Once we receive and inspect your eligible return:
- A refund will be issued to your original payment method
- Refund covers product price only (shipping costs are not refunded)
- Processing time: 5–14 business days
- You will receive a confirmation email once the refund is processed
7. Important Notes
- Returns without prior authorization will be refused
- Items not meeting return conditions may be sent back at your expense
- We do not accept Freight To Collect (FTC) or Cash-On-Delivery (COD) returns
- Please double-check your parcel before shipping — we are not responsible for incorrect items sent to us
8. Non-Delivery Guarantee
We stand behind every shipment. If your order does not arrive within 90 days from the date of purchase, you are eligible for a full refund.
To claim a refund for non-delivery:
- Email us at contact.cyclext@gmail.com with your order number and proof of non-delivery (e.g. tracking showing no movement or failed delivery).
- After verification, we will issue a full refund to your original payment method.
📌 Note: Orders marked as "delivered" by the carrier or local postal system are not eligible for this guarantee unless clear evidence of non-delivery is provided.
📩 Still have questions? Reach out at contact.cyclext@gmail.com — we're here to help.